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Featured News

Monday, April 12, 2010
ANNUAL SALES AWARDS AT OASIS PAVILION - APRIL 12, 2010

The Top Broker for the Year 2009 award was bagged by Ms. Elizabeth Alipalo of BF Realty. This is her 2nd "Top Broker Award" two years in a row. Shown above are NL




Thursday, March 04, 2010
NORTHPINE FORMALLY LAUNCHES SOUTH HAMPTON AT THE BELLEVUE MANILA - MARCH 4, 2010

NorthPine Land, Inc. ( NLI ) formally launched South Hampton, its most up-to-date project in Sta. Rosa City, Laguna. The launching was a well attended event by b




Wednesday, February 17, 2010
NLI BREAKS GROUND FOR SOUTH HAMPTON - FEBRUARY 17, 2010

NorthPine Land, Inc. (NLI) broke ground for South Hampton, its latest housing project, on January 17 in Sta. Rosa City, Laguna. In photo during the ground breakin




Monday, February 08, 2010
POWER OF ONE - FEBRUARY 8, 2010

The Sales and Marketing Department had it's Sales Kick-Off last February 8, 2010 at Forest Ridge, Antipolo. The entire sales team converged as one to rally it's y




Customer Care



CLIENT REQUEST PROCESS


NorthPine Land thru its Customer Care Department is welcome to your requests. For efficient assistance please be guided on the following procedures:

  1. Secure Client Request Form from the Customer Care Department.
  2. Completely fill-up the form including details of request.
  3. Customer Care Officer shall initially assess the request prior to signatories’ review & approval.
  4. Result shall be communicated two days from receipt of written request.
  5. Fees if applicable shall be paid prior to implementation of approved request.


COMPLAINT HANDLING PROCESS


Help us improve our service to you. Submit your concerns to Customer Care by doing the following procedures:

  1. Completely fill-up the details of concern in the Complaint Form.
  2. The Customer Care Officer shall conduct a brief interview on housing complaints to confirm validity of requested action.
  3. The Customer Care shall immediately transmit the complaint on the system and shall monitor accomplishment of committed action.
  4. The Customer Care shall advise a tentative completion date and shall regularly update the buyer of the progress.
  5. A Service Report shall be signed by buyer as proof of acceptance of action.

Your Customer Care Officer is more than willing to assist you on your needs and queries, please visit us soon. You may also reach us by calling (632) 637-1531 locals 108 & 111 or e-mail us at ccd@northpineland.com




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